Modern Communications in Management.dor_МАГ_23-008-М

Modern Communications in Management.dor_МАГ_23-008-М — вариант 1

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11 вопросов Вариант 1 Доступ 7 дней
Содержание теста

Вопросы и варианты

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Вопрос 1

The elements of communication are … (Choose 3 correct answers)

  1. encoding
  2. setting
  3. media
  4. feedback
Вопрос 2

A type of communication without any words, either spoken or written is …

  1. non-verbal communication
  2. visual communication
  3. verbal communication
  4. non-visual communication
Вопрос 3

The ability to convey information effectively and clearly through written text constitutes …

  1. written communication skills
  2. visual illustration skills
  3. non-verbal communication skills
  4. verbal communication skills
Вопрос 4

The key elements of writing are …

  1. words, sentences, paragraphs
  2. grammar, vocabulary, spelling
  3. context, words, content
  4. content, style, structure
Вопрос 5

… is NOT a feature of effective communication

  1. clarity
  2. context
  3. courtesy
  4. completeness
Вопрос 6

The advantages of written communication are … (Choose 2 correct answers)

  1. clarity and accuracy
  2. easy to change
  3. legally binding
  4. narrow reach
Вопрос 7

… communication is interactive communication involving two people or more whose lives mutually influence one another, for example, family members

  1. interpersonal
  2. Interpersonal
Вопрос 8

… is a change in how high or low the voice is that can change the meaning of a word or sentence

  1. tone
  2. Tone
Вопрос 9

Match the phrases with communication styles they represent:

  1. “I’ll get my way no matter what”
  2. “That’s fine with me, but someone else is definitely not gonna be happy”
  3. “I just want to keep the peace”
  4. “I respect the rights of others”
  5. Aggressive
  6. Passive-aggressive
  7. Passive
  8. Assertive
Вопрос 10

Put the words in order to make a sentence:

  1. communication can make
  2. employees aware of
  3. the technologies and experts
  4. within departments that they can
  5. rely on to ensure
  6. efficiency and productivity
  7. in their work
Вопрос 11

Read the case study and select the correct answer (there is only one correct answer): Case study: You meet your friend, also a manager, for a work lunch. He is currently tasked with a new project that directly influences the profits of the company he works for. He has got a team of 5 people, and as deadline approaches, tensions rise among them since the project is quite important for the business. There are conflicts every day, and he finds himself resolving them instead of doing actual work. Question: What would you recommend him to do to help in this situation?

  1. He needs to ensure proper communication within his team. The best way would be to set up regular talk sessions, listen carefully, be empathethic as well as to provide the background of the company and make it clear what benefits the employees will get once they are done with this project.
  2. This is completely unacceptable. He needs to go to top management and have them reprimand each and everyone on his team so they get their act together and start working towards common goals.
  3. It’s completely normal. He just needs to push his team members harder and punish them for the time they spend arguing instead of working. As for their conflicts, they need to resolve them themselves, it’s a workplace after all, and everyone is an adult there.