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Ответы на тесты Modern Communications in Management.dor_МАГ_23-008-М

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Бесплатные ответы на тесты по предмету «Modern Communications in Management» — Синергия и МТИ

Вопрос 1Ответ открыт бесплатно

The internal qualities of a culture are …

  1. knowledge, skills, values✓ Правильный ответ
  2. tools, institutions
  3. shared social activities, interactivity
  4. feedback, personality, beliefs
✓ Правильный ответ

knowledge, skills, values

Вопрос 2

The creator of the theory on high/low context cultures is …

  1. Geert Hofstede
  2. Jeanne M. Brett
  3. Edward T. Hall
  4. Fons Trompenaars
Вопрос 3

The opposite of universalism, according to Fons Trompenaars’ theory is …

  1. communitarianism
  2. ascription
  3. synchronicity
  4. verbalism
Вопрос 4

The three prototypes of culture, according to Jeanne M. Brett’s theory, are … (Choose 3 correct answers)

  1. Honor
  2. Dignity
  3. Individualism
  4. Face
Вопрос 5

Polychronic means …

  1. Doing many things at the same time
  2. Doing things one at a time
  3. Doing things one after another
  4. Doing one task at a specific time
Вопрос 6Ответ открыт бесплатно

In low-context cultures such as the United States and most Northern European countries, people tend to be … (Choose 2 correct answers)

  1. direct✓ Правильный ответ
  2. evasive
  3. explicit✓ Правильный ответ
  4. implicit
✓ Правильный ответ

direct ; explicit

Вопрос 7

… refers to how openly a society or culture accepts or does not accept differences between people, as in hierarchies in the workplace, in politics, and so on

  1. power distance
  2. Power distance
  3. Power Distance
Вопрос 8

… the view that a person’s own culture is central and other cultures are measured in relation to it

  1. ethnocentrism
  2. Ethnocentrism
Вопрос 9

Match the elements of cross-culture theories with their creators:

  1. Power distance, uncertainty avoidance, individualism, masculinity, indulgence, long-term orientation
  2. Dignity, face, honor
  3. Universalism, individualism, neutrality, achievement, specific, synchronous time, internal direction
  4. Context, space, time
  5. Geert Hofstede
  6. Fons Trompenaars
  7. Jeanne M. Brett
  8. Edward T. Hall
Вопрос 10Ответ открыт бесплатно

Put the words in order to make a sentence:

  1. a diverse workforce can✓ Правильный ответ
  2. help companies better understand✓ Правильный ответ
  3. and connect with✓ Правильный ответ
  4. diverse customer groups✓ Правильный ответ
  5. leading to improved✓ Правильный ответ
  6. customer satisfaction✓ Правильный ответ
  7. and increased market share✓ Правильный ответ
✓ Правильный ответ

a diverse workforce can ; help companies better understand ; and connect with ; diverse customer groups ; leading to improved ; customer satisfaction ; and increased market share

Вопрос 11

Read the case study and select the correct answer (there is only one correct answer): Case study: Your boss is thinking of launching his business in a new country. He’s never worked there before nor any of the other employees. Still, he’s already talking about setting up new distribution channels and discussing locations for the shops. You are one of the top managers of the firm and you’ve studied cross-cultural communication in university so you know that it’s not that easy to enter a new market. You need a very significant competitive advantage to actually stand out there and attract your customers. Question: Which would be the most suitable course of action that you would recommend for your boss?

  1. This is a great idea and could potentially lead to more bonuses and pay-outs. You would suggest yourself as a manager for this new branch of business and would be very happy to travel to a new country to set up the shops and distribution channels.
  2. Cultural diversity within the company greatly contributes to gaining competitive advantage. That’s why before plunging into a new market, it’s important to hire new staff, from that country, to create a wider pool of skills, knowledge and experience, as well as improve market insights.
  3. Cultures are shaped by decades and centuries of experience. It’s better to always stay in the existing market and avoid expansion into others at all costs. It’s too time-consuming and requires a lot of effort and energy whereas the company is doing very well where it is. It’s already the leader in its industry and the clients are queuing up for its products.
Вопрос 12

… is a component of effective strategic management

  1. strategy formation
  2. strategic planning
  3. formal procedures
  4. return on investment
Вопрос 13Ответ открыт бесплатно

The ROI formula is typically written as:

  1. ROI = (Net Profit / 100) x Cost of Investment
  2. ROI = (Net Profit / Cost of Investment) x 100✓ Правильный ответ
  3. ROI = (Net Profit / Cost of Investment)
  4. ROI = (Cost of Investment / Net Profit) x 10
✓ Правильный ответ

ROI = (Net Profit / Cost of Investment) x 100

Вопрос 14

… is the process of appraising the growth, personnel, operations, and work environment of an entity

  1. organizational analysis
  2. industry analysis
  3. ROI analysis
  4. strategic analysis
Вопрос 15

Examples of specific strategic goals that businesses often adopt are … (Choose 3 correct answers)

  1. expanding into new geographic markets
  2. enhancing brand recognition and reputation
  3. implementing a global strategy
  4. improving efficiency and productivity
Вопрос 16

In the SWOT analysis, T stands for …

  1. timeliness
  2. threats
  3. tensions
  4. trust
Вопрос 17Ответ открыт бесплатно

The primary purpose of the Five Forces Analysis is to …

  1. determine the attractiveness of an industry✓ Правильный ответ
  2. come up with strategic goals
  3. formulate a competitive advantage
  4. reach a bigger audience
✓ Правильный ответ

determine the attractiveness of an industry

Вопрос 18

… is the management of an organization’s resources to achieve its goals and objectives

  1. strategic management
  2. Strategic Management
  3. Strategic management
Вопрос 19

The ‘create art’ aspect of strategic management depends on complimentary … and convergent thinking

  1. divergent
  2. Divergent
Вопрос 20Ответ открыт бесплатно

Match the five forces with their descriptions:

  1. Bargaining power of buyers✓ Правильный ответ
  2. Industry rivalry✓ Правильный ответ
  3. Barriers to entry✓ Правильный ответ
  4. Threat of substitutes✓ Правильный ответ
  5. Bargaining power of suppliers✓ Правильный ответ
  6. powerful buyers have a significant impact on prices✓ Правильный ответ
  7. intense competition leads to reduced profit potential for companies in the same industry✓ Правильный ответ
  8. act as a deterrent against new competitors✓ Правильный ответ
  9. availability of substitute products will limit your ability to raise prices✓ Правильный ответ
  10. powerful suppliers can demand premium prices and limit your profit✓ Правильный ответ
✓ Правильный ответ

Bargaining power of buyers = powerful buyers have a significant impact on prices ; Industry rivalry = intense competition leads to reduced profit potential for companies in the same industry ; Barriers to entry = act as a deterrent against new competitors ; Threat of substitutes = availability of substitute products will limit your ability to raise prices ; Bargaining power of suppliers = powerful suppliers can demand premium prices and limit your profit

Вопрос 21

Put the words in order to make a sentence:

  1. as strategies and implementations
  2. plans are bound to
  3. change, due to changed
  4. circumstances or new insights
  5. executive teams must
  6. regularly monitor and
  7. control the strategy and its execution
Вопрос 22

Read the case study and select the correct answer (there is only one correct answer): Case study: You are a manager at a global company and you are tasked with defining strategic goals for your department. You have identified the intended direction and have formulated several goals that follow the key requirements: they are measurable, actionable, long-term and forward-focused as well as purpose-driven. Now you need to decide on the key goal that you’re going to adopt for the next quarter. Question: How are you going to do that?

  1. First, I will make sure that the goals can be measured and that they are very specific (everyone can understand them and what to do). Then I’ll start writing a detailed project plan and present it at the next meeting.
  2. First, I will get everyone’s opinion on these goals. I will calculate how many people vote for each goal, and the goal that has the most votes will be the one I’ll choose for the department.
  3. First, I will ensure that everyone in the department and management understands the purpose behind each goal. Then I will calculate ROI and consider current events. And only then will I make the decision on the final goal.
Вопрос 23

Read the case study and select the correct answer (there is only one correct answer): Your friend is getting ready for an important job interview and comes to you for recommendations. He is typically shy and closed-off but very experienced and could definitely bring value to the company he’s applying for. What would you recommend, how should he prepare for the interview?

  1. Let your experience speak for itself. If they don’t understand from your CV that you could be very valuable for the company, then this position is not for you. Short answers to the interviewer’s questions are completely okay, too.
  2. Before the interview, focus on feeling confident – this will help your face and posture look confident as well. During the interview, try to angle yourself towards the person – this way they’ll engage with you more – and maintain eye contact.
  3. You don’t really need to prepare much. You’re very experienced, you just need to dress sharply and sound confident and loud to prove to the interviewer that you’re smarter than them.
Вопрос 24Ответ открыт бесплатно

Read the case study and select the correct answer (there is only one correct answer): The first benefit of … communication relates to retention.  When a reader takes in information in a … format, there is a greater likelihood that they will create a long-term memory associated with it. The second benefit of strong … communication is that it supports reading comprehension and memory at the time the material is being consumed.  Question: What type of communication is meant here?

  1. Visual communication✓ Правильный ответ
  2. Verbal communication
  3. Non-verbal communication
✓ Правильный ответ

Visual communication

Вопрос 25

Read the case study and select the correct answer (there is only one correct answer): In some cultures, what counts most is self-realization. Initiating alone, sweating alone, achieving alone — not necessarily collective efforts — are what win applause. In other cultures, group goals take precedence over individuals’ goals. Rather than giving priority to “me,” the “us” identity predominates. Of paramount importance is pursuing the common goals, beliefs, and values of the group as a whole. Question: Manifestation of which culture dimension is described here?

  1. Power
  2. Individualism
  3. Long-term orientation
Вопрос 26

Read the case study and select the correct answer (there is only one correct answer): You are leading tough negotiations with your foreign colleagues. You feel that you’re losing ground and tensions start to rise. Everyone wants to finish and go home as soon as possible but you still haven’t come to any conclusion. Sometimes it feels as if you’re speaking a completely different language even though you’re all fluent in English. Question: Is there anything else you can do in this situation?

  1. We should just end collaboration with these people – it’s impossible to reach agreement with them so there’s no point in contunuing the conversation.
  2. You’re an expert negotiator so you just need to keep pushing until they see your point and agree to your terms.
  3. It would be the most useful to focus completely on the speaker and give them your full attention. You might learn something new and make progress.
Вопрос 27Ответ открыт бесплатно

Read the case study and select the correct answer (there is only one correct answer):   … discourse is generally associated with business and the workplace. It includes more specialized terminology, with vocabulary specific to the topic at hand. … discourse requires a somewhat more elevated style of speech, focusing on professionalism and respect in a work environment.   Question: What type of discourse is meant here?

  1. Formal✓ Правильный ответ
  2. Adademic
  3. Common
✓ Правильный ответ

Formal

Вопрос 28

Read the case study and select the correct answer (there is only one correct answer): You have written an essay for one of your courses, but your professor has returned it to you with a note that it is not “university-level” and that you need to work on your structure. Question: What do you need to change in your essay?

  1. Be more analytical – re-organize facts and information, name the relationships and create categories.
  2. Find other facts and information to present in the essay, instead of the ones you already have.
  3. Think of your life experiences that relate to the topic and provide them as evidence for your arguments.
Вопрос 29

Read the case study and select the correct answer (there is only one correct answer): One of your colleagues is presenting a new strategy, outlining the steps he’s carried out on his way to develop it: goal setting, strategy formation, project planning. Something is missing from his steps. What is it?

  1. Strategy implementation
  2. Organizational analysis
  3. ROI calculation
Вопрос 30

Read the case study and select the correct answer (there is only one correct answer): For the past few months you’ve been working on implementing a new strategy across several departments. For the first couple of weeks, everything was fine and the team work was great – everyone knew what they were doing, all the goals and responsibilities were clear. But now it seems that all the deadlines are going to be missed. You’re trying to figure out what went wrong and fix it. What step of strategy implementation did you miss?

  1. Goal setting
  2. Determining roles and responsibilities
  3. Providing continued support and monitoring progress regularly
Вопрос 31Ответ открыт бесплатно

… is NOT a type of discourse

  1. internal✓ Правильный ответ
  2. common
  3. formal
  4. academic
✓ Правильный ответ

internal

Вопрос 32

… is NOT a part of a three-part essay

  1. introduction
  2. abstract
  3. body
  4. conclusion
Вопрос 33

Another name for the introduction in the IMRaD structure is …

  1. background
  2. introspection
  3. methods
  4. abstract
Вопрос 34Ответ открыт бесплатно

Before you start to write, you need to know your … (Choose 3 correct answers)

  1. audience✓ Правильный ответ
  2. context✓ Правильный ответ
  3. requirements
  4. purpose✓ Правильный ответ
✓ Правильный ответ

audience ; context ; purpose

Вопрос 35

The simplest type of academic writing is called …

  1. persuasive
  2. descriptive
  3. critical
  4. analytical
Вопрос 36

The two types of proposals are … (Choose 2 correct answers)

  1. internal
  2. formal
  3. external
  4. informal
Вопрос 37

… is the ability to use language to meet the demands of tertiary education

  1. academic literacy
  2. Academic literacy
  3. Academic Literacy
Вопрос 38Ответ открыт бесплатно

A(n) … is a concise summary of a research paper or entire thesis

  1. abstract✓ Правильный ответ
  2. Abstract
✓ Правильный ответ

abstract ; Abstract

Вопрос 39

Match the instructions with types of academic writing:

  1. ‘compare’, ‘contrast’, ‘relate’, ‘examine’
  2. ‘debate’, ‘disagree’, ‘evaluate’, ‘critique’
  3. ‘identify’, ‘report’, ‘record’, ‘summarize’
  4. ‘argue’, ‘discuss’, ‘evaluate’, ‘take a position’
  5. analytical
  6. critical
  7. descriptive
  8. persuasive
Вопрос 40

Put the words in order to make a sentence:

  1. a proposal
  2. tries to convince
  3. its reader
  4. that the proposed
  5. plan or project
  6. is worth
  7. doing
Вопрос 41Ответ открыт бесплатно

Read the case study and select the correct answer (there is only one correct answer): Case study: Your friend is writing a three-part essay for his management course. It’s his first time writing in this format so he is very confused as to what this introduction should include. He shares some of his ideas. First, he is sure that he needs to provide dictionary definitions of some basic terms that are frequently used in his industry – what if the audience is not familiar with them? Then he is also looking for a startling statistic to illustrate the importance of the topic he is covering in his essay. And finally, he doesn’t want his introduction to be very long, since his whole essay would span about 2 or 3 pages. Question: What is he doing wrong?

  1. He shouldn’t include the dictionary definitions of the basic terms✓ Правильный ответ
  2. He shouldn’t include a startling statistic to illustrate his topic
  3. He should write a long introduction because it’s the most important part of the essay
✓ Правильный ответ

He shouldn’t include the dictionary definitions of the basic terms

Вопрос 42

The elements of communication are … (Choose 3 correct answers)

  1. encoding
  2. setting
  3. media
  4. feedback
Вопрос 43

A type of communication without any words, either spoken or written is …

  1. non-verbal communication
  2. visual communication
  3. verbal communication
  4. non-visual communication
Вопрос 44

The ability to convey information effectively and clearly through written text constitutes …

  1. written communication skills
  2. visual illustration skills
  3. non-verbal communication skills
  4. verbal communication skills
Вопрос 45Ответ открыт бесплатно

The key elements of writing are …

  1. words, sentences, paragraphs
  2. grammar, vocabulary, spelling
  3. context, words, content
  4. content, style, structure✓ Правильный ответ
✓ Правильный ответ

content, style, structure

Вопрос 46

… is NOT a feature of effective communication

  1. clarity
  2. context
  3. courtesy
  4. completeness
Вопрос 47

The advantages of written communication are … (Choose 2 correct answers)

  1. clarity and accuracy
  2. easy to change
  3. legally binding
  4. narrow reach
Вопрос 48Ответ открыт бесплатно

… communication is interactive communication involving two people or more whose lives mutually influence one another, for example, family members

  1. interpersonal✓ Правильный ответ
  2. Interpersonal
✓ Правильный ответ

interpersonal ; Interpersonal

Вопрос 49

… is a change in how high or low the voice is that can change the meaning of a word or sentence

  1. tone
  2. Tone
Вопрос 50

Match the phrases with communication styles they represent:

  1. “I’ll get my way no matter what”
  2. “That’s fine with me, but someone else is definitely not gonna be happy”
  3. “I just want to keep the peace”
  4. “I respect the rights of others”
  5. Aggressive
  6. Passive-aggressive
  7. Passive
  8. Assertive
Вопрос 51

Put the words in order to make a sentence:

  1. communication can make
  2. employees aware of
  3. the technologies and experts
  4. within departments that they can
  5. rely on to ensure
  6. efficiency and productivity
  7. in their work
Вопрос 52Ответ открыт бесплатно

Read the case study and select the correct answer (there is only one correct answer): Case study: You meet your friend, also a manager, for a work lunch. He is currently tasked with a new project that directly influences the profits of the company he works for. He has got a team of 5 people, and as deadline approaches, tensions rise among them since the project is quite important for the business. There are conflicts every day, and he finds himself resolving them instead of doing actual work. Question: What would you recommend him to do to help in this situation?

  1. He needs to ensure proper communication within his team. The best way would be to set up regular talk sessions, listen carefully, be empathethic as well as to provide the background of the company and make it clear what benefits the employees will get once they are done with this project.✓ Правильный ответ
  2. This is completely unacceptable. He needs to go to top management and have them reprimand each and everyone on his team so they get their act together and start working towards common goals.
  3. It’s completely normal. He just needs to push his team members harder and punish them for the time they spend arguing instead of working. As for their conflicts, they need to resolve them themselves, it’s a workplace after all, and everyone is an adult there.
✓ Правильный ответ

He needs to ensure proper communication within his team. The best way would be to set up regular talk sessions, listen carefully, be empathethic as well as to provide the background of the company and make it clear what benefits the employees will get once they are done with this project.

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