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Culture of Speech and Business Communication.d

Culture of Speech and Business Communication.d

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80 вопросов Вариант 1 Доступ 7 дней
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Вопросы и варианты

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Вопрос 1

In effective business writing, where in a paragraph does a topic sentence usually appear?

  1. At the beginning, to let readers know what to expect
  2. Midway through, to keep readers focused
  3. At the end, to summarize what has been discussed
  4. Topic sentences are unnecessary in business writing
Вопрос 2

«Tightening» your message refers to

  1. proofreading for grammatical and mechanical errors
  2. cutting out background information
  3. addressing more than one topic in the same message
  4. looking for shorter ways to say what you mean
Вопрос 3

Which of the following is an acceptable reason for following up with an employer in writing?

  1. Your résumé or application has received no response
  2. You are rejected for the applied position
  3. Your resume does not match with requirement of the offered position
  4. You have received another job offer before getting response from this employer
Вопрос 4

Which of the following statements about video résumés is most accurate?

  1. They allow candidates to demonstrate their public speaking, interpersonal, and technical skills more impressively than in print résumés
  2. They are appropriate for all professional fields
  3. They should be at least 15 minutes in length to showcase a candidate's background and skills
  4. All of these responses are true of video résumés
Вопрос 5

Which of the following should you do during a panel interview?

  1. Contact each panel member personally beforehand
  2. When answering a question, maintain eye contact only with the person who posed the question
  3. Use your laptop to take notes during the interview
  4. Demonstrate active listening skills by leaning slightly forward and maintaining eye contact will all panel members
Вопрос 6

Before you write a message, your first step should be to

  1. conduct research
  2. prepare an outline of your ideas
  3. analyze the audience and anticipate its reaction to the message
  4. select an appropriate organizational pattern
Вопрос 7

When you apply for a position but are rejected, employment experts recommend that you

  1. send a rejection letter saying you believe the employer has made a hiring decision error in not choosing you
  2. phone the employer's personnel office to determine the reason why you were not selected
  3. send a rejection follow-up message indicating you are disappointed but will contact the company again in a month in case a job opens up
  4. do not apply at that company again for at least 12 months
Вопрос 8

One way to improve the clarity of your writing is to apply the KISS formula. KISS stands for

  1. Key Ideas Succinctly and Swiftly
  2. Keep It Short and Simple
  3. Knowledge Is Supported and Summarized
  4. Know Intentions, Strategies, and Solutions
Вопрос 9

Which of the following is not a dimension of culture?

  1. Power distance
  2. Individualism
  3. Tolerance
  4. Time orientation
Вопрос 10

The primary route to hiring today continues to be

  1. a well-crafted résumé
  2. detailed cover messages
  3. personal networking
  4. strong interview follow-up messages
Вопрос 11

Strategic use of e-mail, internet, voice mail, and texting are most important in developing your

  1. on-the-job accuracy
  2. relationships with your co-workers
  3. professional reputation
  4. productivity goals
Вопрос 12

Which of the following would you not want to do when taking meeting minutes?

  1. Record the names of those present and those absent
  2. Paraphrase motions made
  3. Record discussions of old business, new business, and reports
  4. State whether the previous minutes are approved or revised
Вопрос 13

What advice should you follow when using down-editing to reply to an e-mail message?

  1. Do not include a courteous opening with your reply message
  2. Avoid the use of different colors when inserting your comments
  3. Delete the sender's message header, signature, and all unnecessary parts
  4. Add a comment after every sentence in the original message
Вопрос 14

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

  1. individualism
  2. power distance
  3. communication style
  4. time orientation
Вопрос 15

When developing a claim message, you should

  1. describe the problem without providing a long, detailed account of the issue
  2. write a routine message
  3. not provide copies of relevant material
  4. not conclude your message
Вопрос 16

The primary channel that consumers use to interact with brands today is

  1. e-mail
  2. focus groups
  3. mall and shopping center surveys and sample booths
  4. direct mail
Вопрос 17

What is the best advice to follow when participating in workplace conversations?

  1. Act professionally in all social situations
  2. Address all supervisors and customers by their first name
  3. Avoid praising others so that you do not come across as a «brownnoser»
  4. Feel free to openly discuss your workplace frustrations with all colleagues
Вопрос 18

Which of the following is a common trait of a business communicator from a low-context culture?

  1. Valuing group membership
  2. Preferring indirect verbal interaction
  3. Placing emphasis on written information
  4. Relying on context and feeling
Вопрос 19

Thomas is in charge of taking formal minutes during an Institute of Internal Auditors chapter meeting. Which of the following is the best advice for him to follow as he prepares these minutes?

  1. Record only new business because old business will appear in previous minutes
  2. Avoid using the exact wording of motions because that would be too time consuming
  3. Record voting results and actions taken
  4. Omit his name and signature as the person recording the minutes because he is acting on behalf of the organization
Вопрос 20

All of the following are front matter components of a formal report except the

  1. letter or memo of transmittal
  2. list of figures or tables
  3. appendix
  4. executive summary
Вопрос 21

A topic sentence

  1. provides specific details, explanations, and evidence that support the main idea of a paragraph
  2. links sentences within a paragraph
  3. is unnecessary in a paragraph
  4. states the main idea of the paragraph
Вопрос 22

Reviewing a report's mechanics before submission refers to checking it for

  1. format
  2. content accuracy
  3. grammar and usage
  4. audience-oriented tone
Вопрос 23

Communication is defined as «the transmission of information and meaning from one individual or group to another.» The crucial element of this definition is

  1. transmission
  2. information
  3. meaning
  4. individual
Вопрос 24

Surveys, which are used to collect firsthand data, have many advantages. One advantage is that

  1. those who respond to mailed or online surveys exactly represent the overall population
  2. respondents can be relied on to respond openly and truthfully to anonymous surveys
  3. data can be gathered economically and efficiently
  4. return rates for online and mailed surveys are typically over 90 percent
Вопрос 25

Before Melissa organizes and composes her message, she should ask two questions: (1) Why am I sending this message? and (2)

  1. Why did my boss give this task to me?
  2. What do I hope to achieve with this message?
  3. How can I get this message written as quickly as possible?
  4. Do I have enough time and financial resources to complete the work?
Вопрос 26

The primary benefit of using the indirect strategy to communicate bad news is that it

  1. demonstrates your writing abilities
  2. ensures that your reasoning will be read while the receiver is still receptive
  3. disguises the bad news
  4. places the bad news before the explanation
Вопрос 27

Which of the following is most likely to be written as an informational report?

  1. A recommendation from the Information Technology Department that your company install a wireless network
  2. A feasibility study addressing possible tuition reimbursement for employees
  3. A comparison of five handheld communication devices that your company might purchase
  4. A summary of information presented at a recent conference for technical writers
Вопрос 28

Which of the following is an example of an idiom, which can cause confusion for multicultural audiences?

  1. This product really rocks!
  2. Our products can improve your bottom line.
  3. Please submit your report ASAP
  4. Call me if you have any questions
Вопрос 29

Which of the following sentences avoids clichés?

  1. We can prove the benefits of exercise for stress reduction beyond a shadow of a doubt
  2. Employees who engage in a regular fitness program are likely to pass the physical exam with flying colors
  3. Please encourage your department members to join the health club
  4. Last but not least, you, too, should join the fitness program
Вопрос 30

Which of the following situations might require a progress report?

  1. The work of a committee preparing for an open house when a new wing of a hospital is completed
  2. The reporting of monthly sales figures for all divisions
  3. A study of whether a company should provide on-site childcare
  4. A one-page summary of a long article in The Wall Street Journal
Вопрос 31

Which of the following situations might require a progress report?

  1. The work of a committee preparing for an open house when a new wing of a hospital is completed
  2. The reporting of monthly sales figures for all divisions
  3. A study of whether a company should provide on-site childcare
  4. A one-page summary of a long article in The Wall Street Journal
Вопрос 32

Which of the following best avoids a long lead-in?

  1. Yes, we will send the information you requested
  2. This is to advise you that we will send the information you requested
  3. You may be interested to learn that we will send the information you requested
  4. I am writing this letter to inform you that we will send the information you requested
Вопрос 33

Which of the following sentences to employees best explains the reasons for a reduction in a company workforce?

  1. Although we would like to retain our current workforce, we have no choice but to reduce the number of employees
  2. We did everything possible to prevent this from happening
  3. The decision cannot be changed
  4. Because of a decrease in sales, the number of employees will need to be reduced, which we know will affect all of you
Вопрос 34

Which of the following tips will best help you protect yourself when posting at online job boards?

  1. Respond only to «blind» job postings
  2. Post your résumé on any online site to increase your employment opportunities
  3. Post your résumé only on sites that charge a fee
  4. Consider omitting your home address and home phone number
Вопрос 35

If you will take questions at the end of your presentation, which of these is the best advice?

  1. Announce the question-and-answer period in the conclusion of your presentation
  2. If you don't know the answer to a question, you should offer your best guess or make up an answer
  3. Begin each answer with a repetition of the question
  4. Direct your answers just to the person who asked the question
Вопрос 36

… are visual representations of data or information that can easily be embedded into blogs and posts on social media.

  1. PDF files
  2. Digital slide decks
  3. Infographics
  4. Report templates
Вопрос 37

The first phase of the writing process involves analyzing the audience and your purpose for writing, anticipating your audience's reaction to your message, and

  1. investigating background information
  2. composing your message
  3. adapting your message to the audience
  4. looking for previous company documents on the topic
Вопрос 38

Branch managers of First Federated Savings and Loan received this e-mail message: Please inform all personal that management retains the right to check personal belongings of employees before employees leave the bank. What error did the writer make?

  1. A grammatical mistake
  2. A proofreading error
  3. A failure to use spell check
  4. No error was made. The sentence is correct as written
Вопрос 39

Tyrone has just told his audience that engineering a hostile business takeover is similar to conducting guerilla warfare. He is using what technique?

  1. Personal anecdote
  2. Quotation
  3. Personalized statistic
  4. Analogy
Вопрос 40

Which of the following bad-news messages should be organized using the direct strategy?

  1. An announcement of changes in business services
  2. A layoff notice for a long-time employee
  3. A denial of benefits on an insurance claim to an angry customer
  4. A notice of an unexpected plant closure to the city council and mayor
Вопрос 41

Why do some employers forbid employees to use instant messaging (IM) and texting?

  1. Instant messaging and texting are more expensive to use than faxes or phone calls
  2. Some employers consider IM and texting distractions
  3. Delivery of instant and text messages takes longer than e-mail message delivery
  4. According to federal regulations, businesses cannot conduct business using instant or text messaging
Вопрос 42

Ellen wants to create a blog for her business. What is the best advice for her to follow?

  1. Craft a catchy but concise title such as Five Ways to Ace an Interview
  2. Provide details in the opening where they will not be missed by her readers
  3. Avoid including visuals because they will distract her reader
  4. Don't worry about her wording, especially her grammar, punctuation, and mechanics
Вопрос 43

Words such as definitely, quite, actually, extremely, and totally are

  1. adjectives that add a welcome degree of emotion to your writing
  2. adjectives that may be omitted because they are imprecise
  3. adverbs that should be used only sparingly in business writing
  4. adverbs that should be used as often as possible in business writing to show excitement and enthusiasm
Вопрос 44

White space refers to

  1. unclear content
  2. margins only
  3. the time a reader takes to process information
  4. empty space on the page.
Вопрос 45

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

  1. Make sure she's available via IM at all times so that her colleagues can always reach her
  2. Include both professional and personal contacts on the same IM contact list for efficiency
  3. Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages
  4. Create an imaginative IM name for herself such as «PrettySmart1»
Вопрос 46

Which of the following should not be included in the minutes of a meeting?

  1. Action items
  2. Date and time of meeting
  3. Personal comments
  4. Participants' names
Вопрос 47

When you organize an informational report directly, in what order should the ideas be presented?

  1. Introduction/background, facts/findings, and summary
  2. Introduction/background, summary, and facts/findings
  3. Summary, introduction/background, and facts/findings
  4. Summary, introduction/background, and facts/findings The direct strategy presents ideas in any order for maximum effectiveness and flexibility
Вопрос 48

Michael usually holds team meetings on Tuesday mornings, but he needs to reschedule next week's meeting to Wednesday morning. To tell team members of the date change for the next meeting, Michael should

  1. send an e-mail
  2. meet in person with each team member
  3. call a team meeting
  4. write a short team report
Вопрос 49

Which of the following would probably best help a group achieve its goal?

  1. Competition
  2. Individual leadership
  3. Emphasis on individualism
  4. Active listening skills
Вопрос 50

Travis must determine the appropriate channel for an important business message. In this context channel refers to the

  1. individuals who will receive the message
  2. degree of formality required
  3. medium through which the message is sent
  4. tone and approach needed to accomplish his purpose
Вопрос 51

Concise writing

  1. is necessary for both formal and informal messages.
  2. is difficult to read and understand
  3. does not save time
  4. is unclear message
Вопрос 52

What is the best advice to follow when creating a multimedia presentation?

  1. Use the same color for all audiences and occasions
  2. Avoid using any images or graphics on your multimedia slides so that your audience focuses on your words
  3. Limit the number of bullet points to six per slide
  4. Use as many animation and sound effects as possible to keep your audience's attention
Вопрос 53

The benefits of voice mail include eliminating unnecessary chit chat, telephone tag, inaccurate messages, and

  1. time zone barriers
  2. the need for written messages
  3. the necessity of a cordial, friendly greeting
  4. prompt responses
Вопрос 54

To help you clarify your reason for writing a report, you should write a

  1. thesis statement
  2. transitional sentence
  3. problem statement
  4. topic sentence
Вопрос 55

Minimizing I when praising others to a good way to ensure that your message is

  1. specific
  2. selfless
  3. spontaneous
  4. sincere
Вопрос 56

When you give a speech without multimedia technology, you may need to prepare notes. You should prepare these notes by writing major ideas

  1. as single words
  2. in paragraph form
  3. in a complete sentence or two
  4. on a flipchart that the audience can see.
Вопрос 57

Will has just driven home following an interview. What is the first thing he should do?

  1. Take notes about the interview
  2. Contact his current employer to explain that he may be leaving.
  3. Call the interviewer to thank him or her
  4. Begin compiling a list of references.
Вопрос 58

A communication channel

  1. is anything that interrupts the transmission of a message
  2. should be selected before idea formation
  3. includes only digital means for transmitting messages
  4. is the medium over which the message travels
Вопрос 59

Which of these is the most effective response to the question, What do you think is your greatest weakness?

  1. Some people complain that I'm a workaholic with nearly too much passion for this field
  2. To tell the truth, I become frustrated with lazy coworkers who don't pull their own weight
  3. My typing speed isn't as fast as I would like, but this position doesn't require me to use the computer
  4. I've worked hard to eliminate every weakness, and I am confident you will find me the perfect employee for this position
Вопрос 60

Business messages are most effective when they convey which type of tone?

  1. Authoritative
  2. Conversational
  3. Inquisitive
  4. Formal
Вопрос 61

You can send positive nonverbal messages during your interview by dressing professionally, controlling your body movements, making eye contact, and

  1. arriving on time
  2. using gender-neutral language
  3. presenting success stories to respond to behavioral questions
  4. preparing thoroughly
Вопрос 62

The introduction of a presentation should include all of the following except

  1. an attention-getting device that gets the audience involved
  2. a preview of the main points to be discussed in the body of the speech
  3. explanations and details of each of the main points
  4. a personal credibility statement
Вопрос 63

Which of the following is not an effective subject line?

  1. New Parking Permits Available from HR
  2. Staff Meeting Rescheduled for August 12
  3. Please Respond to Job Satisfaction Survey
  4. Important! Please Read Now
Вопрос 64

Although you can't expect to be perfect in an employment interview, you can do your best by

  1. showing some passion by bringing up a controversial topic and taking a clear stand
  2. speaking forcefully but using some slang such as like and ya know to sound relaxed and friendly
  3. elaborating on your answers and criticizing the person or object causing the problems at a previous job
  4. occasionally refocusing and clarifying vague questions by asking Do you mean …?
Вопрос 65

Corporate sectors use wikis

  1. to facilitate feedback from employees before and after meetings
  2. not to share information between corporate headquarters and satellite offices
  3. to sale their information and documents
  4. not to market their products and services
Вопрос 66

Professional behavior is comprised of six dimensions, including courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and

  1. soft and hard skills
  2. self-actualization and self-control
  3. sharing and collegiality
  4. education and training
Вопрос 67

Persuasive claims are often written when

  1. products are damaged and wrong shipments are delivered
  2. correct shipments are delivered
  3. bills are properly prepared
  4. good customer service provided
Вопрос 68

All of the following are informal research methods except

  1. interviewing the target audience
  2. conducting a scientific experiment
  3. looking in company files
  4. brainstorming for ideas
Вопрос 69

One of the best ways to increase tolerance when communicating with those from other cultures is to practice empathy, which refers to

  1. speaking louder and listening more actively
  2. sharing your preferred communication style with others.
  3. trying to see the world through others' eyes
  4. thinking more individualistically
Вопрос 70

Which of the following constructions uses the best writing style for an informal report?

  1. James, Deloitte, and Wilts, Inc., after extensive review of references and credentials of contractors, has elected to contract with Peck Builders for the new office complex
  2. We're pleased to announce the selection of Peck Builders as general contractor for our new office complex
  3. After conducting an exhaustive search of building design elements and cost-efficiency data, the company has verified the qualifications of Peck Builders
  4. The findings demonstrate the imperative of selecting a fully qualified and bonded contractor for the new building project of James, Deloitte, and Wilts, Inc.; that contractor is Peck Builders
Вопрос 71

All of the following would have a positive impact on team behavior except

  1. sharing leadership
  2. competing for individual recognition
  3. analyzing tasks and defining problems
  4. confronting conflict
Вопрос 72

When you expect a reader of your message to be uninterested, unwilling, displeased, or hostile, you should

  1. put the bad news first
  2. begin with the main idea
  3. explain all background information first
  4. send the message via e-mail, text message, or IM
Вопрос 73

When the purpose of your meeting is to solve an intense problem, what is the recommended number of meeting participants?

  1. Five or fewer
  2. Ten or fewer
  3. Thirty or fewer
  4. An unlimited number of participants
Вопрос 74

Which of the following statements is most accurate?

  1. The need for well-written messages has declined in today's workforce
  2. Employers rank soft skills as less valuable than hard skills
  3. Social media are playing an increasingly prominent role in business
  4. Today's use of digital media requires less written communication.
Вопрос 75

In deciding to share negative information about another employee to your supervisor, what question should you consider first?

  1. Will I profit personally (promotion, bonus pay, or honors)?
  2. Was the act criminal or hostile behavior or just a one-time mistake?
  3. How should I time the information delivery (before or after a meeting)?
  4. How can I avoid being identified as the tattle tale by other employees?
Вопрос 76

Graphics are important in business reports because

  1. they save the writer time
  2. readers grasp meaning from visuals more quickly than from text
  3. they allow for the distortion of data
  4. written text is becoming outdated
Вопрос 77

When you must deliver bad news to one person or a small group, you should usually

  1. send a formal letter
  2. address the issue in a department meeting
  3. deliver the message in person
  4. wait at least one week so that you can formulate your thoughts
Вопрос 78

Which of the following would show confidence in the closing of an adjustment message?

  1. writing in an unprofessional manner
  2. writing with a positive tone
  3. mentioning the product in a unfavorable light
  4. argumentative discussion
Вопрос 79

Sondra works for a development firm and must explain to a customer the results of a year-long study of potential sites for new stores. In what format should she develop this report?

  1. Memo or e-mail format
  2. Preprinted form
  3. Letter format
  4. Manuscript format
Вопрос 80

All of the following are reasons memos are used to send internal messages except

  1. formality
  2. permanency
  3. speed
  4. length