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Management.d

Management.d

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83 вопроса Вариант 1 Доступ 7 дней
Содержание теста

Вопросы и варианты

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Вопрос 1

A(n) _______ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals.

  1. control group
  2. talent pool
  3. organization
  4. focus group
  5. quality circle
Вопрос 2

Parul’s job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks.

  1. marketing
  2. management
  3. finance and accounting
  4. operations
  5. entrepreneurial
Вопрос 3

Planning in an organization involves

  1. establishing task relationships that allow people to work together.
  2. developing strategies for how to achieve high performance.
  3. motivating individuals to achieve organizational goals.
  4. establishing accurate measuring and monitoring systems.
  5. measuring how well the organization has achieved its goals.
Вопрос 4

_______ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

  1. Planning
  2. Leading
  3. Controlling
  4. Reviewing
  5. Organizing
Вопрос 5

Jonas’ company is discussing how it can be more socially responsible. What does social responsibility entail?

  1. the obligations a company has toward the people and groups affected by its activities
  2. the ways a company can support its employees over and above other stakeholders
  3. avoiding illegal activities that will hurt the company’s reputation
  4. including the community and other stakeholders in every decision that is made
  5. choosing when to put the company first and when to allow others to also benefit
Вопрос 6

_______ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

  1. Total quality management
  2. Innovation
  3. Crisis management
  4. Turnaround management
  5. Restructuring
Вопрос 7

Emily is a programmer for ABC Company who is able to work from her home. Emily is considered a(n) ______ worker.

  1. insourced
  2. restructured
  3. remote
  4. first line
  5. outsourced
Вопрос 8

_______ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

  1. Restructuring
  2. Outsourcing
  3. Empowerment
  4. Departmentalization
  5. Insourcing
Вопрос 9

_______ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself.

  1. Empowering
  2. Outsourcing
  3. Stratifying
  4. Controlling
  5. Innovating
Вопрос 10

Because of financial problems in the organization, the top management of an investment bank decides to lower costs and downsize the business by

  1. insourcing.
  2. restructuring.
  3. task assessment.
  4. empowerment.
  5. delegation
Вопрос 11

The _______ theory was introduced in the latter part of the 19th century shortly after the industrial revolution had occurred in Europe and America.

  1. organizational environment
  2. management science
  3. behavioral management
  4. administrative management
  5. scientific management
Вопрос 12

Frederick W. Taylor is best known for defining the techniques of

  1. scientific management.
  2. administrative management.
  3. behavioral management.
  4. management science.
  5. organizational management.
Вопрос 13

Administrative management is the study of how to

  1. control the organization's relationship with its external environment.
  2. create an organizational structure that leads to high efficiency and effectiveness.
  3. tap into the feelings, thoughts, and behavior of work-group members and managers that affect worker performance.
  4. determine characteristics of the work setting that affect worker performance.
  5. motivate employees and encourage them to take on tasks outside their job title.
Вопрос 14

_______ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

  1. Bureaucracy
  2. A closed system
  3. An open system
  4. Organizational structure
  5. Organic structure
Вопрос 15

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

  1. Initiative
  2. Synergy
  3. Authority
  4. Bureaucracy
  5. Empowerment
Вопрос 16

An example of a company's standard operating procedure is

  1. a general recommendation that all employees leave their work machines in good order.
  2. a compulsory practice of employees cleaning their work areas at the end of each day.
  3. an informal code of conduct prescribing that employees help each other if time permits.
  4. a suggestion by the technical department to save all work-related files on the company FTP site.
  5. a recommendation by the human resources department that employees wear formal clothes during the week.
Вопрос 17

In an organization, rules are

  1. formal, written instructions to achieve specific goals.
  2. unwritten expectations of behavior.
  3. informal codes of conduct.
  4. focused more on creating goals rather than achieving them.
  5. suggestions about best practices.
Вопрос 18

_______ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy.

  1. Unity of direction
  2. Synergy
  3. Centralization
  4. Unity of command
  5. Entropy
Вопрос 19

According to Henri Fayol, esprit de corps refers to

  1. the ability to act on one's own without direction from a superior.
  2. shared feelings of comradeship, enthusiasm, or devotion to a common cause among members of a group.
  3. the justice, impartiality, and fairness to which all organizational members are entitled.
  4. the methodical arrangement of positions to provide the organization with the greatest benefit and to provide employees with career opportunities.
  5. obedience, energy, application, and other outward marks of respect for a superior's authority.
Вопрос 20

Managers whose attitudes regarding employees are consistent with Theory Y

  1. control workers' behavior by means of rewards and punishments.
  2. closely supervise their employees.
  3. do not believe in giving workers any autonomy in solving problems.
  4. create work settings that allow workers to exercise initiative.
  5. create work settings that reflect a belief that workers are lazy.
Вопрос 21

Max Weber developed the

  1. principles of scientific management.
  2. principles of bureaucracy.
  3. Theory X and Theory Y assumptions.
  4. principles of management.
  5. contingency theory.
Вопрос 22

_______ decisions are routine and based on rules and guidelines.

  1. Brainstormed
  2. Nonprogrammed
  3. Programmed
  4. Intuitive
  5. Creative
Вопрос 23

In the classical model of decision making, managers

  1. create heuristics to simplify the process.
  2. identify and evaluate all possible alternatives before choosing a course of action.
  3. apply representativeness bias to identify alternatives.
  4. use intuition to select the most satisfactory solution.
  5. use satisficing to select the optimum solution.
Вопрос 24

Managers must rely on their _______ to make the best decision when faced with uncertainty and ambiguity.

  1. intuition and judgment
  2. cognitive biases
  3. bounded rationality
  4. escalating commitment
  5. illusion of control
Вопрос 25

To improve decision-making abilities, managers should

  1. concentrate on planning for the future instead of analyzing past decisions.
  2. ignore biases and personal style for making decisions.
  3. rank various alternatives even when all relevant information is not available.
  4. list the criteria that are being used to assess and evaluate alternatives and evaluate if the factors are appropriate.
  5. pursue the most economically superior alternatives despite the threat of cannibalization to other areas of the business.
Вопрос 26

Two separate groups of managers are given a problem to solve, and each group then presents its proposed solution to top management in an attempt to determine the best course of action. This process is called

  1. devil's advocacy.
  2. groupthink.
  3. dialectical inquiry.
  4. classical decision making.
  5. organizational learning.
Вопрос 27

_______ is a decision maker's ability to discover original and novel ideas that lead to feasible alternative courses of action.

  1. Groupthink
  2. Dialectical inquiry
  3. Intuition
  4. Creativity
  5. The illusion of control
Вопрос 28

_______ is a written approach to creative problem solving by a group.

  1. The Delphi technique
  2. Production blocking
  3. Brainstorming
  4. Nominal group technique
  5. Devil's advocacy
Вопрос 29

After realizing that members of his rural community regularly drove over 15 miles for a touchless car wash, Ethan took out a small business loan and partnered with a local gas station to provide the service locally. Ethan exhibited traits of a(n)

  1. entrepreneur.
  2. devil's advocate.
  3. learning organization.
  4. product champion.
  5. intrapreneur.
Вопрос 30

Building a(n) _______ is not easy and requires that managers change their management assumptions radically.

  1. learning organization
  2. administrative model
  3. intuitive organization
  4. heuristic organization
  5. classical model
Вопрос 31

Highly innovative and creative companies tend to

  1. give employees freedom to experiment and learn.
  2. monitor employees closely.
  3. rely on upper management to make all decisions.
  4. develop rigid guidelines for evaluating ideas.
  5. lack a shared vision.
Вопрос 32

A(n) _______ is a group of related managerial decisions and actions to help an organization achieve its goals.

  1. strategy
  2. objective
  3. motto
  4. allocation
  5. accomplishment
Вопрос 33

The first step in planning for an organization is

  1. procuring raw materials and human resources.
  2. formulating strategies to meet goals.
  3. selecting effective ways to implement the strategies.
  4. determining the organization's missions and goals.
  5. allocating resources and responsibilities to achieve strategies.
Вопрос 34

Each department within an organization should develop a _______ strategy to outline how the department will improve its ability to perform task-specific activities in ways that add value to the organization's goods and services.

  1. business-level
  2. divisional-level
  3. corporate-level
  4. functional-level
  5. regional-level
Вопрос 35

When situations occur repeatedly, organizations can develop _______ plans to outline policies, rules, and standard operating procedures (SOPs) on how to handle those situations.

  1. single-use
  2. functional
  3. rolling
  4. standing
  5. scenario
Вопрос 36

A management team considers the organization’s strengths and weaknesses as well as opportunities and threats in its current marketplace. The team is performing a _______ analysis.

  1. scenario
  2. SWOT
  3. functional
  4. diversification
  5. competitive
Вопрос 37

An organization consistently invests above the industry average in research and development. As a result, it is able to offer exclusive product features, although product pricing is higher to account for the additional investment. This organization is using a _______ strategy.

  1. differentiation
  2. low-cost
  3. diversification
  4. SWOT
  5. high-cost
Вопрос 38

_______ is a corporate-level strategy in which a company expands its business operations into a new industry that produces inputs for the company's products.

  1. Forward vertical integration
  2. Forward horizontal integration
  3. Unrelated diversification
  4. Backward horizontal integration
  5. Backward vertical integration
Вопрос 39

In order to cater to local tastes and culinary traditions, a well-known restaurant chain offers customized versions of its menu in different countries. This is an example of a(n) _______ strategy.

  1. international
  2. global
  3. multidomestic
  4. low-cost
  5. unrelated diversification
Вопрос 40

_______ is selling to a foreign organization the rights to use a brand name and operating know-how in return for a lump-sum payment and a share of the profits.

  1. Licensing
  2. Franchising
  3. Diversifying
  4. Exporting
  5. Importing
Вопрос 41

Pursuing international expansion through _______ exhibits the most risk and is the most expensive due to the high level of foreign investment required.

  1. joint ventures
  2. exporting and importing
  3. licensing
  4. franchising
  5. wholly owned foreign subsidiaries
Вопрос 42

The first step of strategy implementation is

  1. drafting detailed action plans that specify how the strategy is to be implemented.
  2. allocating responsibility for implementation to the appropriate individuals or groups.
  3. allocating appropriate resources to the responsible individuals or groups.
  4. revisiting the strategy selection process to confirm the decision.
  5. establishing a timetable for implementation with precise, measurable goals.
Вопрос 43

_______ plans are useful to control the way employees perform tasks in cases where situations occur repeatedly.

  1. Rolling
  2. Single-use
  3. Standing
  4. Contingency
  5. Scenario
Вопрос 44

Organizational _______ is/are the formal system of task and job reporting relationships that determine(s) how employees use resources to achieve organizational goals.

  1. design
  2. culture
  3. structure
  4. values
Вопрос 45

_______ is the combination of skills, knowledge, machines, and computers that are used to produce and distribute goods and services.

  1. Human resources
  2. Technology
  3. Organizational design
  4. Job design
  5. Strategy
Вопрос 46

Task _______ is the degree to which programmed solutions are available to people or functions to solve the problems they encounter.

  1. flexibility
  2. specialization
  3. autonomy
  4. variety
  5. analyzability
Вопрос 47

_______ is the process by which managers decide how to divide tasks into a specific division of labor.

  1. Job design
  2. Job enlargement
  3. Span of control
  4. Task analyzability
  5. Job integration
Вопрос 48

The goal of the job design process is to

  1. place employees in specific positions.
  2. create an efficient division of labor among employees.
  3. reduce the number of roles available.
  4. increase the number of tasks performed by each employee.
  5. minimize job specialization.
Вопрос 49

_______ is increasing the number of different tasks in a given job by changing the division of labor.

  1. Job simplification
  2. Job enlargement
  3. Job enrichment
  4. Span of control
  5. Job autonomy
Вопрос 50

_______ is the degree to which a position requires a worker to use a wide range of knowledge and abilities.

  1. Task identity
  2. Task significance
  3. Job autonomy
  4. Skill variety
  5. Job feedback
Вопрос 51

A(n) _______ culture develops an emphasis on close supervision and hierarchical authority.

  1. adaptive
  2. self-managed
  3. inert
  4. normative
  5. ethical
Вопрос 52

A large, multidomestic organization recently adopted a geographic structure, with numerous divisions. What mechanism would best increase communication and coordination between divisions in this complex structure?

  1. liaison roles
  2. task forces
  3. cross-functional teams
  4. integrating roles
  5. ad-hoc committees
Вопрос 53

When designing an organizational structure in a business with high levels of uncertainty, a(n) _______ structure is best.

  1. adaptive
  2. job simplification
  3. tall organizational
  4. mechanistic
  5. inert
Вопрос 54

The _______ component of an HRM system ensures employees have the knowledge and skills needed to perform their jobs effectively now as well as in the future.

  1. recruitment and selection
  2. labor relations
  3. performance appraisal
  4. performance feedback
  5. training and development
Вопрос 55

_______ includes all the activities managers engage in to develop a pool of qualified candidates for open positions.

  1. Labor relations
  2. Collective recruiting
  3. Selection
  4. Recruitment
  5. Job enlargement
Вопрос 56

_______ is the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.

  1. Training
  2. Selection
  3. Development
  4. Performance appraisal
  5. Feedback
Вопрос 57

_______ is the process used to find people who have not worked for the organization previously.

  1. Development
  2. Lateral recruiting
  3. External recruiting
  4. Needs assessment
  5. Performance management
Вопрос 58

An organization requires all job applicants to provide details such as their name, age, educational qualifications, and previous work experience. What selection process tool is being used?

  1. interview process
  2. paper-and-pencil test
  3. personality assessment
  4. background information
  5. reference-checking
Вопрос 59

A manager attempting to select an employment test that will most accurately assess the applicant's likely performance on the job is primarily concerned with the _______ of the test.

  1. validity
  2. efficiency
  3. equity
  4. reliability
  5. complexity
Вопрос 60

Before creating training and development programs, managers should perform a _______ to determine which employees require training or development and what type of skills or knowledge they should acquire.

  1. job analysis
  2. feedback session
  3. realistic job preview
  4. needs assessment
  5. subjective appraisal
Вопрос 61

An organization offers a tuition reimbursement program to employees who have demonstrated the ability to take on new responsibilities and challenges. This organization is investing in developing employees through

  1. mentoring.
  2. on-the-job training.
  3. formal education.
  4. varied work experiences.
  5. simulation.
Вопрос 62

_______ is the process of a manager sharing evaluation information with a subordinate regarding contributions to the organization, giving the subordinate an opportunity to reflect on the evaluation, and working with the subordinate on a development plan.

  1. A 360-degree appraisal
  2. A trait appraisal
  3. Performance feedback
  4. A behavioral appraisal
  5. Job enrichment
Вопрос 63

_______ appraisals are used by managers to assess employees on what they do on the job.

  1. Sales
  2. Behavior
  3. Goal
  4. Results
  5. Trait
Вопрос 64

_______ explains what drives or will drive people to achieve organizational goals and is therefore central to effective management.

  1. Persistence
  2. Motivation
  3. Effort
  4. Expectancy
  5. Instrumentality
Вопрос 65

If a person is extrinsically motivated, he or she would be driven to

  1. perform at a high level to avoid being impacted by a layoff.
  2. improve processes to gain efficiency.
  3. perform at a level consistent with others in the organization.
  4. ensure the welfare of others through his or her personal achievements.
  5. gain satisfaction by performing day-to-day tasks to the best of his or her ability.
Вопрос 66

As someone driven by intrinsic motivation, Luca works hard because

  1. he appreciates the feeling of accomplishment his work provides him.
  2. of the quarterly incentives only available for high performers.
  3. he knows a promotion means a big pay raise.
  4. it will increase his opportunities for a lateral transfer.
  5. he knows the economy is struggling and layoffs are a possibility.
Вопрос 67

Prosocially motivated behavior

  1. attempts to avoid censure or punishment.
  2. is performed for social recognition and respect.
  3. strives to conform to the norms of society.
  4. is driven by the fear of punishment.
  5. seeks to improve the well-being of other people.
Вопрос 68

_______ proposes that all people seek to satisfy five basic kinds of needs: physiological needs, safety needs, belongingness needs, esteem needs, and self-actualization needs.

  1. Victor H. Vroom's expectancy theory
  2. Clayton Alderfer's ERG theory
  3. Abraham Maslow's hierarchy of needs theory
  4. Frederick Herzberg's motivator-hygiene theory
  5. David McClelland's theory of needs
Вопрос 69

In Maslow's hierarchy, managers must first ensure a person's _______ needs are fulfilled in order to have a motivated workforce.

  1. esteem
  2. belongingness
  3. physiological
  4. social
  5. self-actualization
Вопрос 70

According to Herzberg's theory, _______ needs refer to the nature and challenge of one's work.

  1. motivator
  2. expectancy
  3. instrumental
  4. hygiene
  5. valent
Вопрос 71

_______ theory considers how managers can ensure that organization members focus their inputs on achieving high performance and accomplishing organizational targets.

  1. Goal-setting
  2. Alderfer's ERG
  3. McClelland's needs
  4. Operant conditioning
  5. Motivator-hygiene
Вопрос 72

Learning theory focuses on

  1. the fair distribution of training opportunities.
  2. the best format for effective growth and development.
  3. the linkage between performance and outcomes in the motivation equation.
  4. distributive justice.
  5. exploring in depth which outcomes motivate people to perform at a high level.
Вопрос 73

A company is competing with other companies for skilled employees in an extremely competitive environment. To ensure top-rated employees will be motivated to stay and not jump to a competitor, the company should

  1. give uniform bonuses to all employees.
  2. remind top-rated employees of their most recent generous bonuses.
  3. discredit competitors' organizations and products.
  4. set entry-level salaries above the industry average.
  5. grant employee stock options.
Вопрос 74

_______ is the process by which a person exerts influence over others and inspires, motivates, and directs their activities.

  1. Empowerment
  2. Consideration
  3. Leadership
  4. Benchmarking
  5. Management
Вопрос 75

_______ are those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.

  1. Leaders
  2. Employees
  3. Trainees
  4. Facilitators
  5. Managers
Вопрос 76

A servant leader is most likely to

  1. tightly monitor employees and make frequent demands of them to serve the organization.
  2. expect followers to accept and implement decisions without questioning.
  3. focus on the needs of the organization being served, rather than on followers' needs.
  4. focus on his or her own personal well-being rather than on the needs of others.
  5. focus on listening to and motivating employees.
Вопрос 77

Legitimate power

  1. fosters high performance if used often and consistently
  2. respects employee dignity and is highly ethical.
  3. is heavily influenced by personal leadership style.
  4. helps clarify expectations between managers and employees.
  5. is a cornerstone of effective leadership.
Вопрос 78

To be effective as a manager, one should use coercive power

  1. sparingly because it can cause employees stress.
  2. occasionally as it can be too expensive.
  3. to control employee behavior.
  4. to ensure employees meet department goals on time.
  5. use coercive power frequently to standardize employee outputs.
Вопрос 79

_______ are the two basic leader behaviors identified by the behavior model of leadership.

  1. Intrinsic and extrinsic
  2. Instrumental and terminal
  3. Task-structure and task-orientation
  4. Rewarding and coercing
  5. Consideration and initiating structure
Вопрос 80

_______ models propose that whether a leader who possesses certain traits or performs certain behaviors is effective depends on the situation or context.

  1. Trait
  2. Contingency
  3. Empowerment
  4. Behavior
  5. Structural
Вопрос 81

According to the path–goal theory, achievement-oriented behaviors

  1. support employees who are experiencing high levels of stress.
  2. motivate employees to perform at the highest level possible.
  3. clear a subordinate's path of challenges and obstacles.
  4. express care and concern for employees.
  5. are most effective when applied to employees who are not highly motivated.
Вопрос 82

Setting goals and assigning tasks are considered _______ behaviors in the context of path–goal theory.

  1. directive
  2. supportive
  3. relationship-oriented
  4. affiliation-oriented
  5. instrumental
Вопрос 83

A high level of _______ may help leaders develop a vision for their organizations, motivate their employees to commit to this vision, and energize them to enthusiastically work to achieve this vision.

  1. emotional intelligence
  2. expectancy
  3. reward power
  4. coercive power
  5. consideration