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Employment and Career Development.d(1)

Employment and Career Development.d(1)

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80 вопросов Вариант 1 Доступ 7 дней
Содержание теста

Вопросы и варианты

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Вопрос 1

Part of having ________ means understanding that businesspeople from other countries may have very different attitudes about punctuality and efficiency.

  1. artificial intelligence
  2. interpretive skill
  3. cross-cultural competency
  4. computational thinking
Вопрос 2

Which of the following is a current challenge for business communicators?

  1. growing need to move away from communicating in genres
  2. decreased availability of workers from diverse backgrounds
  3. increased need for employees with media literacy
  4. increased rejection of new media by younger workers
Вопрос 3

Which of the following is included in internal-operational communication?

  1. a business's communication with its customers
  2. a business's communication with its suppliers
  3. the orders and instructions that supervisors give to their employees
  4. the instructions that the supervisors of a business give to its vendors
Вопрос 4

The social media manager for a small start-up firm posts a link to the company's Facebook page describing an upcoming customer appreciation event. This form of communication can best be categorized as ………………

  1. internal-operational communication.
  2. external-operational communication.
  3. personal communication.
  4. informal communication.
Вопрос 5

The ________ refers to the way the various components of a company fit together.

  1. personal communication network
  2. organizational structure
  3. supply chain
  4. regulatory network
Вопрос 6

The you-viewpoint is also called the …………………

  1. you-etiquette.
  2. you-attitude.
  3. you-experience.
  4. you-stamp.
Вопрос 7

Which of the following is the least formal sentence?

  1. We use high quality parts in our products.
  2. We utilize parts of exceptional quality in our products.
  3. Our products are fabricated with superior quality components.
  4. We use components of incomparable quality in our manufactured goods.
Вопрос 8

Which type of sentence puts the most emphasis on its contents?

  1. a short, simply constructed sentence
  2. a long, detailed sentence
  3. a medium sentence with subordination
  4. a short sentence with a modifying phrase
Вопрос 9

The excessive use of positive emphasis can be unethical because it ………

  1. focuses on the self-centered view of the reader.
  2. conveys the self-centered view of the writer.
  3. can cause the reader to overlook an important negative message.
  4. de-emphasizes the writer's importance.
Вопрос 10

Ethics is the study of………..

  1. the principles that guide how people interact and the choices they make.
  2. discrimination based on the six protected classes.
  3. how to accentuate the positive and de-emphasize the negative in communication.
  4. the laws that govern businesses.
Вопрос 11

A culture where people tend to express themselves directly and explicitly is a(n) ________ culture.

  1. low-context
  2. high-context
  3. feminine
  4. restrained
Вопрос 12

Geert Hofstede refers to the way people view relationships between superiors and subordinates as

  1. restraint.
  2. uncertainty avoidance
  3. power distance.
  4. collectivism.
Вопрос 13

Which type of culture values relationship more than efficiency and attaches little importance to being on time to an event?

  1. monochronic
  2. polychronic
  3. uncertainty-avoidant
  4. high-context
Вопрос 14

The first step in the process of writing is………….

  1. planning.
  2. drafting.
  3. editing
  4. revising.
Вопрос 15

Which of the following constitutes formal research in the context of gathering information for a message?

  1. finding past correspondence
  2. conducting a survey
  3. reviewing sales records
  4. consulting with employees
Вопрос 16

In which of the following cases will the indirect order plan of organizing information be most effective?

  1. in an automated response to emails sent to a work email account
  2. in a letter to a government official requesting the renewal of one's work permit
  3. in an email to a supplier asking for a fresh supply of raw materials
  4. in an email to a supplier about the organization's plan to start using a different supplier
Вопрос 17

A(n) ________ is primarily used to represent the writer and their topic rather formally to an external audience.

  1. memorandum
  2. email
  3. instant message
  4. letter
Вопрос 18

In memorandums, enclosures are noted as

  1. Insertion.
  2. Container.
  3. Inclusion
  4. Attachment.
Вопрос 19

In today's business world, ________ are often used for both internal and external audiences.

  1. annotations
  2. notes
  3. letters
  4. emails
Вопрос 20

In the context of writing email messages, a formal style of writing………..

  1. maintains a shorter distance between writer and reader than an informal style.
  2. makes extensive use of personal references and contractions.
  3. uses sentences that are well structured and highly organized.
  4. uses a mixture of short sentences and sentence fragments.
Вопрос 21

Which of the following can help prevent your text and visuals from looking randomly placed on the page?

  1. leading
  2. kerning
  3. grids
  4. flowcharts
Вопрос 22

For a business document, you ideally want your margins to be……………

  1. at least 1-1/2 inches wide.
  2. about 1/2 inch wide.
  3. larger on the top and bottom and smaller on the left and right.
  4. about equal in size.
Вопрос 23

Mirasol is working on a financial summary for company investors. In the document, she makes sure that the body of her text is positioned along the left side of the page, that her headings are centered, and that images are all placed along the right margin. Together, these choices are best described as examples of which design principle?

  1. contrast
  2. proximity
  3. illustration
  4. alignment
Вопрос 24

Green, violet, and orange are all examples of ________ colors.

  1. primary
  2. secondary
  3. tertiary
  4. analogous
Вопрос 25

When creating and placing a visual, rules (lines) should be……………

  1. used to highlight key information within the visual.
  2. placed around the edges of the visual to set it apart from the text.
  3. placed below the visual to explain items found within it that require elaboration.
  4. used to distinguish one section of the visual from another.
Вопрос 26

Where should the row heads be repeated if the rows in a table are long?

  1. in the center
  2. on the bottom
  3. at the top
  4. on the right
Вопрос 27

Using long words can hinder communication because they……………..

  1. create the impression that you are unfamiliar with the subject matter.
  2. often are less accurate than short words.
  3. create an impression of difficulty that makes your readers tune out.
  4. often are not found in many dictionaries.
Вопрос 28

Which of the following sentences uses slang or a cliché?

  1. The company spent a lot on developing excellent technology.
  2. This hotel has great service.
  3. Are you for real?
  4. From now on, please make sure you send all customer questions to me.
Вопрос 29

Which of the following sentences uses technical words?

  1. The new business plan wasn’t considered feasible.
  2. We will deliver the goods by Friday.
  3. We regret to inform you that the conference room is not available.
  4. It is advisable to invest in an index annuity.
Вопрос 30

wording is often caused by words that add nothing to sentence meaning and can simply be eliminated.

  1. Inefficient
  2. Concrete
  3. Ambiguous
  4. Economical
Вопрос 31

When you believe that your reader’s response will be _________ or ________, the direct organizational plan is appropriate.

  1. positive; neutral
  2. positive; negative
  3. neutral; negative
  4. formal; polite
Вопрос 32

A direct-order message allows the writer to ………………

  1. convey a negative message more effectively.
  2. compose a message that is open to numerous interpretations
  3. begin with the key point and get to the objective without delay.
  4. create a general message rather than one adapted to a specific audience.
Вопрос 33

When composing good-news and neutral messages, you may……..

  1. use the indirect approach to build up to the news.
  2. use the I-viewpoint instead of the you-viewpoint.
  3. begin the message with a brief orienting clause.
  4. avoid listing details or arranging them by paragraphs.
Вопрос 34

The opening of a routine inquiry should always…………

  1. ask a specific question.
  2. give the reader a clear sense of your purpose.
  3. orient the reader with a brief background statement.
  4. use a broad question to introduce the more specific questions you will ask later.
  5. provide an explanation of why you are making the inquiry.
Вопрос 35

Which of the following guidelines is most helpful when writing the body of an external-informational message?

  1. Use passive voice instead of active voice.
  2. Use a series of questions to present your information.
  3. Place the information in one long paragraph.
  4. Organize the information logically by bullets.
Вопрос 36

When you have to deliver bad news in a favorable response, you should…………..

  1. place the bad news in secondary positions.
  2. give it more space than the good news.
  3. present the bad news at the end of the message.
  4. present the bad news at the beginning of the message.
Вопрос 37

In bad-news messages, a strategic buffer is……………..

  1. an opening that is relevant to the message but does not state the bad news.
  2. used to deliver the message directly without a preceding explanation.
  3. used to convey bad news without hurting the feelings of the reader.
  4. a neutral opening that is not relevant to the topic of the message.
  5. used when the writer wants to avoid offering an alternative solution to the reader.
Вопрос 38

The most appropriate way to end a message refusing a request is to………….

  1. repeat the main reason for the refusal.
  2. make a sincere expression of regret.
  3. promise that you will consider granting the request in the future.
  4. include an adapted goodwill comment.
Вопрос 39

Which of the following statements about adjustment refusals is true?

  1. They are made in response to requests for donations of time or materials
  2. They are made when you have no guidelines for refusal.
  3. They are made when facts require that you deny a claim.
  4. They are made in response to legitimate claims.
  5. They are typically positive messages.
Вопрос 40

The closing in a negative announcement should……..

  1. recall the main message of the announcement.
  2. explain why it is not your fault.
  3. express your grievances surrounding the negative situation.
  4. cement your effort to cover the matter positively
Вопрос 41

It is best to organize overtly persuasive messages using the ________ because you will be writing to potentially uncooperative readers.

  1. inverted pyramid structure
  2. solicited proposal structure
  3. indirect order
  4. we-viewpoint
Вопрос 42

What are overtly persuasive messages?

  1. messages that mainly focus on the company’s efforts to be socially responsible
  2. messages that mainly build awareness of a company’s brand
  3. messages that are often organized using the direct order
  4. messages written to potentially uncooperative readers
Вопрос 43

Measurable rewards, such as saving time or money or acquiring a desired object, are also called ________ rewards.

  1. subjective
  2. emotional
  3. tangible
  4. abstract
Вопрос 44

An ad for a luxury car promises that peoples will envy the car owner because of the purchase. This ad promises a(n) ________ reward.

  1. intangible
  2. measurable
  3. concrete
  4. quantifiable
Вопрос 45

To create a persuasive request, you must first………….

  1. state the request.
  2. develop appealing details.
  3. determine a strategy.
  4. create a positive ethos.
Вопрос 46

Which of the following is the best place for getting attention in email messages?

  1. first line of the concluding paragraph
  2. subject line
  3. body of the message
  4. end of the opening paragraph
Вопрос 47

The coordination of sales messages across several forms of media is known as…….

  1. analytics linking.
  2. brand equity.
  3. direct messaging.
  4. integrated marketing communications.
Вопрос 48

The value of your company’s positive image and name recognition is referred to as

  1. brand equity.
  2. integrated marketing.
  3. logos appeal.
  4. ethos appeal.
Вопрос 49

Proposals differ from reports in that proposals……………..

  1. use the we-viewpoint.
  2. use prefatory material.
  3. present information in a useful form.
  4. are intentionally persuasive
Вопрос 50

At the beginning of any unsolicited proposal, it is important to……….

  1. give background information.
  2. state the dire consequences of ignoring the proposal.
  3. gain attention.
  4. present the writer’s credentials.
Вопрос 51

To communicate effectively, a report must……………

  1. adapt to the writer’s need.
  2. adapt to the reader’s need.
  3. use persuasive language.
  4. use subjective language.
Вопрос 52

The ________ in a business report is also called the research or report objective.

  1. leading question
  2. primary factor
  3. salutation
  4. purpose statement
Вопрос 53

Which of the following is a source of primary research?

  1. an encyclopedia
  2. government publication
  3. an almanac
  4. an interview
Вопрос 54

A metasearch engine allows you to………..

  1. search websites using more than one search engine.
  2. conduct online surveys quickly and efficiently.
  3. narrow your search much like the Boolean operator NOT.
  4. search the web itself rather than indexes.
Вопрос 55

During the report-writing process, to minimize errors while interpreting your information you should…………….

  1. draw cause–effect conclusions about data that shows significant correlations.
  2. always reach the best conclusion that you can draw based on the data.
  3. select the facts that are best suited to your starting hypothesis.
  4. refrain from interpreting a lack of evidence as proof to the contrary.
Вопрос 56

The pages that sometimes come before the actual report itself are referred to as………………appendices.

  1. prefatory pages.
  2. proposal notes.
  3. first-pass pages.
Вопрос 57

The ________ is the report in miniature.

  1. executive summary
  2. appendix
  3. table of contents
  4. transmittal message
Вопрос 58

Which type of short report is used primarily to present information to people outside the organization?

  1. informal reports
  2. direct-order reports
  3. email reports
  4. letter reports
Вопрос 59

Information about when, how, and by whom the report was authorized, referred to as the ________, may be included in the introduction.

  1. meeting minutes
  2. facts of authorization
  3. purpose statement
  4. scope
Вопрос 60

If your report uses published sources, you should include…………….

  1. a bibliography.
  2. an appendix.
  3. a summary.
  4. a recommendations section.
Вопрос 61

Charlotte has to give an oral report that conveys data from a recent survey about a new deodorant. Considering this, she should plan on giving a(n) ________ presentation.

  1. informative
  2. persuasive
  3. entertaining
  4. ceremonial
Вопрос 62

In which of the following parts of a speech do you need to convey the central topic to and make a personal connection with the audience?

  1. the conclusion
  2. the acknowledgment
  3. the body
  4. the introduction
Вопрос 63

When organizing the body of a presentation, it is important to…………….

  1. use at least three levels of hierarchy in the structure.
  2. avoid dividing the body into comparable parts.
  3. choose an opening that entertains instead of stating the topic of the speech.
  4. emphasize the transitions between the divisions.
Вопрос 64

The most popular and effective way to give a speech is to……………..

  1. memorize it.
  2. use the extemporaneous method.
  3. read it.
  4. use the impromptu method.
Вопрос 65

Which of the following methods of presentation often results in the speaker becoming flustered if they miss a word or two in the presentation?

  1. the extemporaneous method
  2. the reading method
  3. the impromptu method
  4. the memorizing method
Вопрос 66

Sandra looks Jorge in the eyes to show him she is sincere about her topic. What type of nonverbal communication does this demonstrate?

  1. body language
  2. use of space
  3. use of time
  4. paralanguage
Вопрос 67

In terms of the nature of listening, a person’s ability to sense words is dependent on…….

  1. the dominant wavelength of their brain waves.
  2. how well their ears can pick up sounds.
  3. their ability to remember details after a few hours
  4. their interpretation of the words
Вопрос 68

Objective, helpful comments that build goodwill, improve others’ work, and help both parties achieve their goals are called………………

  1. paralanguage.
  2. constructive feedback.
  3. back-channeling.
  4. heuristics.
Вопрос 69

________ strategies involves a win-lose proposition.

  1. Compromising and collaboration
  2. Collaboration and competitive
  3. Conflict-avoidance and competitive
  4. Accommodative and compromising
Вопрос 70

The process of discussion that leads to an agreement and is frequently used to solve a conflict is……………

  1. negotiation.
  2. constructive feedback.
  3. back-channeling.
  4. paralanguage
Вопрос 71

When preparing a résumé, the logical next step after you organizes your information is to………

  1. include contact information.
  2. include a statement of objective.
  3. construct the headings.
  4. include a goodwill ending.
Вопрос 72

Which of the following is considered appropriate to include in your résumé when listing personal information?

  1. social activities
  2. gender
  3. marital status
  4. race
Вопрос 73

Which of the following is the most common strategy for organizing the information in a résumé?

  1. the achievements layout
  2. the prioritized accomplishments layout
  3. the functional layout
  4. the reverse chronological organizational layout
Вопрос 74

A(n) ________ résumé should be used when sending your résumé to a company that uses an applicant tracking system.

  1. pdf formatted
  2. unformatted
  3. hard copy
  4. functional
Вопрос 75

A(n) ________ message is written in response to an actual job opening.

  1. solicited cover
  2. thank-you
  3. unsolicited cover
  4. follow-up
Вопрос 76

Which of the following is true about a resignation letter?

  1. A resignation message should be sent by email because it is an internal communication.
  2. A resignation letter should point out the company’s faults.
  3. You should justify your resignation by citing negative past working experiences.
  4. The indirect order is usually the best strategy for writing a resignation letter.
Вопрос 77

When you are speaking during a virtual interview, where should you look?

  1. at the face of the interviewer on screen
  2. at your notes
  3. at an imaginary point behind the computer
  4. at the web camera
Вопрос 78

Which of the following should youavoid when preparing for or attending an interview?

  1. investigating the company
  2. dressing conservatively
  3. giving long, detailed answers to all questions
  4. practicing common interview questions
Вопрос 79

If an interviewer asks you an illegal interview question, your response………….

  1. is up to you.
  2. is required if you want the job.
  3. should always be silence.
  4. must be to leave the interview
Вопрос 80

An email cover message different from a print cover message in that it needs………

  1. to highlight the applicant’s strengths.
  2. a closing.
  3. to mention the person who referred the applicant.
  4. a clear subject line.